Our Warranty

TURBO CONCEPTS & COMPONENTS LLC

GENERAL SALES POLICIES AND PROCEDURES

TERMS

Advance payment required.

PRICES

All prices are subject to change without notice.
Goods will be invoiced at prices prevailing at time of shipment.
All sales of product and cores will be considered final after 30 days
CORE RETURNS

A) Core credit will be given only for units returned in the container the original unit was shipped.

B) Core credit will only be given for as many units as were purchased. For example if five units were purchased a maximum of five cores may be returned.

C) The dollar value of the cores returned for credit may not exceed the dollar value of the core deposit paid at the time of the merchandise sale.

D) Only cores matching the description of the exchange unit will be accepted as credit, aka “Like for like” policy. If the core returned does not match the unit on the invoice core credit will not be returned.

E) DISASSEMBLED CORES ARE NOT ELIGIBLE FOR CREDIT, nor are incomplete units with missing pieces.

F) Cores that are rusted or weathered, or have broken or missing studs, are not eligible for full core credit. Upon installation of replacement unit immediately place core in bag and box the replacement unit arrived in.

RETURNING GOODS

Product returned for any reason will not be accepted without a Returned Materials Authorization (RMA) number. To return product first call Turbo Concepts & Components LLC to be issued an RMA number. Box and pack the product properly to avoid damage during transit and include a copy of the original sales invoice in the box. Then write on the outside of the box “RMA” and the number Turbo World issued for this return. Credit will be issued at the prevailing price at the time of the return. Credit is redeemable solely for purchased merchandise. The restocking charge for returned product is 20%.

TURBO CONCEPT’S LIMITED REPLACEMENT WARRANTY

TURBO CONCEPTS & COMPONENTS LLC WARRANTS THAT ITS TURBOCHARGER AND CARTRIDGE WILL CONFORM TO ITS SPECIFICATIONS WHEN SHIPPED. ALL TURBOCHARGERS ARE COVERED WITH A 12-MONTH WARRANTY FROM THE DATE THE UNIT SHIPPED. WARRANTY UNITS MAY BE REJECTED SUBJECT TO THE FOLLOWING CONDITIONS: 1) UNITS NOT INSTALLED IN THE MANNER SPECIFIED IN THE INSTRUCTION MANUAL; 2) UNITS NOT INSTALLED IN THE PARTICULAR MAKE AND MODEL VEHICLE INTENDED BY THE MANUFACTURER OF THE VEHICLE; 3) UNITS THAT HAVE BEEN DAMAGED, ABUSED, OR MODIFIED, OR INSTALLED IN ANY VEHICLE WHICH HAS BEEN MODIFIED OR USED IN ANY FORM OF COMPETITIVE EVENT; 4) UNITS WHICH HAVE PREVIOUSLY BEEN INSTALLED ON ANOTHER VEHICLE.

FURTHER, LABOR AND COMPONENTS NOT HOUSED WITHIN THE UNIT ARE ALSO EXCLUDED, AS ARE INCIDENTAL AND CONSEQUENTIAL DAMAGES. TURBO CONCEPTS & COMPONENTS LLC SHALL NOT BE HELD LIABLE FOR ANY AND ALL LABOR FEES ASSOCIATED WITH THE REMOVABLE AND REPLACEMENT OF WARRANTY TURBOCHARGERS.

LIMITATION OF LIABILITY: TURBO CONCEPTS & COMPONENTS LLC’S TOTAL LIABILITY UNDER THIS WARRANTY, INCLUDING BUT NOT LIMITED TO ANY ALLEDGED NEGLIGENCE, PRODUCT DEFECT, OR FAILURE TO WARN OF A DEFECT SHALL NOT EXCEED THE AMOUNT PAID FOR THE UNIT.

TO SUBMIT A WARRANTY CLAIM:

  1. INSTALLER MUST CALL TURBO CONCEPTS & COMPONENTS INC. FOR A WARRANT CLAIM RETURN NUMBER (WCRN)
  2. REASONABLE MEASURES MUST BE TAKEN IN THE PACKING OF UNIT FOR RETURN FREIGHT. FURTHER DAMAGE INCURRED DURING RETURN MAY NULLIFY
  3. WARRANTY ON UNIT.
  4. INCLUDE COPY OF ORIGINAL PURCHASE INVOICE FOR THE UNIT AND OIL INLET LINE, AND REPAIR ORDER FROM INSTALLER TO END CUSTOMER.
  5. BRIEFLY DESCRIBE MALFUNCTION.
  6. MARK OUTSIDE OF CARTON WITH WCRN NUMBER.